Coaching and development strategies revolve around the fundamental principle of "inspect what you expect." This concept highlights the significance of setting precise performance expectations and actively monitoring progress to ensure those expectations are met. Effective coaching involves providing constructive feedback, offering guidance, and cultivating an environment of continuous improvement.

When you employ the "inspect what you expect" approach, you establish a framework that fosters accountability and facilitates skill enhancement. It means not only defining clear objectives but also regularly evaluating and guiding your agents towards their achievement. This proactive strategy not only identifies areas for improvement but also empowers the agents to reach their full potential. Ultimately, it results in higher employee performance and organizational success.

By actively engaging in the process of inspecting what you expect, you help to create a culture of continuous learning and development, where your agents are motivated to excel, and their contributions align with the broader goals of the organization.