COLLECTIONS CALL SKILLS COURSE

Welcome to CBS Academy's Collections Call Skills course - the industry-standard training, now available as an eLearning module. 

Master Customer Conversations

Our award-winning course equips you with the specific skills and strategies to navigate conversations with customers effectively, understand their intent, and motivate them to make your company their payment of choice.

Listen, Guide, Succeed

We don't just teach you the basics - our course helps you build a deep understanding of effective conversations. You'll learn to actively listen to customers and identify where they are in the call, applying the right skills to guide them to the best possible outcome.

Elevate Your Call Mastery

Gain a competitive edge in the industry with our course and ensure that every call results in a mutually beneficial payment agreement. Enroll now to elevate your collections call skills to the next level!
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SKILL MASTERY ROADMAP:

YOUR YEAR-LONG JOURNEY TO CALL SKILLS EXCELLENCE

Boost your performance with the CBS Academy Skill Mastery Roadmap, a year-long program focused on enhancing call skills and achieving MOS success. This structured journey features monthly modules that cover essential topics like self-assessment and coaching, ensuring practical learning tailored to real-world challenges. 
Key elements include:

Interactive Coaching

Engage in role-play and receive actionable feedback to refine your skills.

Knowledge Assessments 

Complete exams and earn certificates to demonstrate your growth.
This program is your pathway to becoming a leader in call excellence. Start your transformation today and lead with confidence!
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