Customer Care, Loan Originations, and
Loan Processing Courses

Our goal at CBS Academy is to elevate your call skills and equip your leaders with the tools to foster enduring relationships with customers. By empowering agents with the necessary skills and knowledge, we aim to enhance all customer interactions, ensuring their loyalty and satisfaction.

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  • Relationship Building

    • Move beyond transactional interactions. 
    • Create lasting, positive impressions on customers. 
    • Foster genuine connections with your business. 

  • Customer Engagement

    • Focus on building rapport while gathering necessary loan management information. 
    • Infuse every interaction with warmth and empathy. 
    • Ensure a memorable customer experience. 

  • Transformative Service Calls

    • Turn service calls into meaningful experiences. 
    • Use interactive modules and role-playing exercises. 
    • Apply learned skills to diverse scenarios with confidence and finesse.  

  • Leadership Management

    • Turn service calls into meaningful experiences. 
    • Use interactive modules and role-playing exercises. 
    • Apply learned skills to diverse scenarios with confidence and finesse.  
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