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https://callsimulator.com/

The Call Simulator Platform combines Conversational AI and Generative AI to scale role-play training, providing a safe environment for practicing critical conversations anywhere at any time. Call Simulator’s proprietary Scenario Studio™ empowers Learning & Development (L&D) professionals to easily generate and customize any number of conversation scenarios and make them available for Learners to Safely Practice to Perfection™. Every moment within Call Simulator matters and is captured — including highlighting moments of learner acknowledgement, empathy, and/or reassurance — enabling coaching, feedback, and scoring capabilities at scale.

CBS Academy and Call Simulator

Together, we are bringing CBS Call Skills "out of the box" to the Call Simulator platform. This collaboration integrates the innovative Call Simulator technology with CBS Academy's renowned training courses for collections and customer service agents and leaders.

Enhanced Training

This partnership means enhanced, practical training experiences for your team, combining the best of CBS Academy's expert instruction with the immersive, hands-on simulations from Call Simulator.

Empowering Leaders for Success

Our goal is to equip your agents and leaders with the skills they need to excel in their roles and drive your organization's success. Our integrated training solutions are designed to keep your team engaged, motivated, and ready to tackle any challenge.

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