OUR EXPERIENCE AND OUR CLIENTS SPEAK FOR US
Scores of clients including 15 Fortune 500 Companies in 16 countries
Over 200 major call centers
Over 3000 managers Certified in CBS Management Skills
Over 29,000 Agents Certified in CBS Call Skills
HOW DO OUR CLIENTS RATE OUR PERFORMANCE?
We recently asked our clients to give us feedback on the value that we brought to their organization. Here’s what they said:
What would a 16% or better lift be worth to your group? What else could you do in your call center that does not require systems integration, outsourcing, or off shoring and will give you (according to your peers and competitors) a 16% or better improvement in measurable collection results within 6 months?
100%
Said that CBS met their expectations and that we understood their business.
70%
Of CBS clients obtained a 16-20% lift in performance
100%
Said their CBS project brought a clear ROI for their organization. The majority saw that ROI in 1-6 months.