BUSINESS SOLUTIONS FOR CALL CENTERS
The CBS Academy are the international experts in high-performance call center operations for collections, customer care, and sales. We quickly assess and quantify your opportunities.
WHO WE ARE
CBS Academy has a select staff of collection, customer service, sales, and call center experts skilled in assessments, manager training, skill certifications, mentoring, and tailored Management Operating Systems. We work with associate companies to provide depth in scoring, technical systems, and recruiting strategies.
Since 1994, we have helped clients build and sustain major improvements in call center performance, morale, and profits. We implement Best Practices and High-Performance Management for our clients. Let us take your organization to the next level.
CBS ACADEMY IS TRUSTED AROUND THE GLOBE
Major Call Centers
Managers Certified in CBS Management Skills
Agents Certified in CBS Call Skills
WHAT WE OFFER
As business consultants, we help companies and organizations in a wide variety of industries and fields. Our services are designed to assist our clients achieve their goals and improve their performance, increase their revenue and build a stronger, more sustainable business.
Gain access to our world-class education and learn from the best in the business. We’re here to help you achieve your goals. Unlock your potential.
We give you the knowledge, tools and support to grow your business. We'll help you develop your ideas into a well-structured plan, and offer a variety of services to help you achieve your goals.
We’ll start by getting to know you and your business better. This includes a detailed look at your current operations, including your team, processes, technology and metrics. This is only the beginning of a journey towards lasting success.
HOW CAN WE HELP YOU?
You probably already have a good sense of where your collection and call center performance opportunities are. However, it may be helpful to view these pages to identify other performance opportunities.
SEE OUR PERFORMANCE INDICATORS
CBS Academy clients achieve a robust, consistent, high performance operating model designed to drive the best possible outcome on average out of every customer contact. They improve customer satisfaction, call resolution and internal culture.
THE CBS ASSESSMENT
For many years, clients have been impressed at the speed, thoroughness and immediate benefit of a CBS assessment. The assessment will prioritize and quantify your opportunities and also is often also the start of creating specific solutions for you, what we call your Management Operating System.