ELEVATE YOUR CALL CENTER PERFORMANCE TODAY!

Revamp your call center operations with the expertise of CBS Academy. Our high-performance solutions are designed to transform your collections, customer care, and sales. As international leaders in call center operations, we offer tailored management operating systems, skill certifications, manager training, and mentoring to help you achieve lasting success. Let us take your call center to the next level.

 

WHO WE ARE

At CBS Academy, our team is comprised of highly skilled experts in collections, customer service, sales, and call center operations. We specialize in assessments, manager training, skill certifications, mentoring, and customized Management Operating Systems. To ensure that we provide the best possible solutions, we collaborate with associate companies that offer expertise in scoring, technical systems, and recruiting strategies.
Write your awesome label here.
Write your awesome label here.

OUR STORY

Revolutionizing call center performance since 1994. Our best practices and high-performance management have boosted our clients' profits and morale.

CBS ACADEMY IS TRUSTED AROUND THE GLOBE

Countries

Major Call Centers

Managers Certified in CBS Management Skills

Agents Certified in CBS Call Skills

WHAT WE OFFER

At CBS Academy, we offer business consulting services to companies and organizations across various industries. Our tailored solutions are designed to help you achieve your goals, improve your performance, increase revenue, and build a sustainable and successful business.
Write your awesome label here.

ONLINE LEARNING

Gain access to our world-class education and learn from the best in the business. We’re here to help you achieve your goals. Unlock your potential.

BUSINESS CONSULTING

We empower you with the knowledge, tools, and support to expand your business. Our experts will help you shape your ideas into a comprehensive plan and provide a range of services to help you attain your objectives.

PROCESS EXCELLENCE

At CBS Academy, we begin by understanding your business inside and out. Our detailed analysis includes an assessment of your team, processes, technology, and metrics. This is just the first step in achieving long-term success.

HOW CAN WE HELP YOU?

You probably already have a good sense of where your collection and call center performance opportunities are.  However, it may be helpful to view these pages to identify other performance opportunities.

SEE OUR PERFORMANCE INDICATORS

CBS Academy clients achieve a robust, consistent, high performance operating model designed to drive the best possible outcome on average out of every customer contact. They improve customer satisfaction, call resolution and internal culture.

THE CBS ASSESSMENT

For many years, clients have been impressed at the speed, thoroughness and immediate benefit of a CBS assessment. The assessment will prioritize and quantify your opportunities and also is often also the start of creating specific solutions for you, what we call your Management Operating System.

RELATED INFORMATION

Consulting
Management Operating System
Proprietary Material