BUSINESS SOLUTIONS FOR CALL CENTERS

The CBS Academy are the international experts in high-performance call center operations for collections, customer care, and sales. We quickly assess and quantify your opportunities.

 

WHO WE ARE

CBS Academy has a select staff of collection, customer service, sales, and call center experts skilled in assessments, manager training, skill certifications, mentoring, and tailored Management Operating Systems. We work with associate companies to provide depth in scoring, technical systems, and recruiting strategies.
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OUR STORY

Since 1994, we have helped clients build and sustain major improvements in call center performance, morale, and profits. We implement Best Practices and High-Performance Management for our clients. Let us take your organization to the next level.

CBS ACADEMY IS TRUSTED AROUND THE GLOBE

Countries

Major Call Centers

Managers Certified in CBS Management Skills

Agents Certified in CBS Call Skills

WHAT WE OFFER

As business consultants, we help companies and organizations in a wide variety of industries and fields. Our services are designed to assist our clients achieve their goals and improve their performance, increase their revenue and build a stronger, more sustainable business.
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ONLINE LEARNING

Gain access to our world-class education and learn from the best in the business. We’re here to help you achieve your goals. Unlock your potential.

BUSINESS CONSULTING

We give you the knowledge, tools and support to grow your business. We'll help you develop your ideas into a well-structured plan, and offer a variety of services to help you achieve your goals.

PROCESS EXCELLENCE

We’ll start by getting to know you and your business better. This includes a detailed look at your current operations, including your team, processes, technology and metrics. This is only the beginning of a journey towards lasting success.

HOW CAN WE HELP YOU?

You probably already have a good sense of where your collection and call center performance opportunities are.  However, it may be helpful to view these pages to identify other performance opportunities.

SEE OUR PERFORMANCE INDICATORS

CBS Academy clients achieve a robust, consistent, high performance operating model designed to drive the best possible outcome on average out of every customer contact. They improve customer satisfaction, call resolution and internal culture.

THE CBS ASSESSMENT

For many years, clients have been impressed at the speed, thoroughness and immediate benefit of a CBS assessment. The assessment will prioritize and quantify your opportunities and also is often also the start of creating specific solutions for you, what we call your Management Operating System.

RELATED INFORMATION

Consulting
Management Operating System
Proprietary Material