ELEVATE YOUR CALL CENTER PERFORMANCE TODAY!
Revamp your call center operations with the expertise of CBS Academy. Our high-performance solutions are designed to transform your collections, customer care, and sales. As international leaders in call center operations, we offer tailored management operating systems, skill certifications, manager training, and mentoring to help you achieve lasting success. Let us take your call center to the next level.
WHO WE ARE
At CBS Academy, our team is comprised of highly skilled experts in collections, customer service, sales, and call center operations. We specialize in assessments, manager training, skill certifications, mentoring, and customized Management Operating Systems. To ensure that we provide the best possible solutions, we collaborate with associate companies that offer expertise in scoring, technical systems, and recruiting strategies.
Revolutionizing call center performance since 1994. Our best practices and high-performance management have boosted our clients' profits and morale.
CBS ACADEMY IS TRUSTED AROUND THE GLOBE
Major Call Centers
Managers Certified in CBS Management Skills
Agents Certified in CBS Call Skills
WHAT WE OFFER
At CBS Academy, we offer business consulting services to companies and organizations across various industries. Our tailored solutions are designed to help you achieve your goals, improve your performance, increase revenue, and build a sustainable and successful business.
Gain access to our world-class education and learn from the best in the business. We’re here to help you achieve your goals. Unlock your potential.
We empower you with the knowledge, tools, and support to expand your business. Our experts will help you shape your ideas into a comprehensive plan and provide a range of services to help you attain your objectives.
At CBS Academy, we begin by understanding your business inside and out. Our detailed analysis includes an assessment of your team, processes, technology, and metrics. This is just the first step in achieving long-term success.
HOW CAN WE HELP YOU?
You probably already have a good sense of where your collection and call center performance opportunities are. However, it may be helpful to view these pages to identify other performance opportunities.
SEE OUR PERFORMANCE INDICATORS
CBS Academy clients achieve a robust, consistent, high performance operating model designed to drive the best possible outcome on average out of every customer contact. They improve customer satisfaction, call resolution and internal culture.
THE CBS ASSESSMENT
Spanish Courses Now Available
Learn anytime, anywhere, anyway.
CBS Academy announces its award-winning Collections Call Skills and Team Leader/Supervisor Skill courses are now available online in Spanish.
Aprende an qualiquier momento, en qualquier lugar, y de qualiquier manera.
CBS Academy anuncia que sus galardonados cursos de habilidades de llamadas de cobranza y habilidades de líder-supervisor de equipo áhora estan disponibles en linea en español.