BENEFITS OF OUR TRAINING PROGRAMS
Online training means you can learn anywhere, anytime, anyway.
Our structured eLearning training programs empower your team with expert instruction, direction, insight, and cutting-edge tools to boost performance and optimize results.
Experience a powerful transformation: Our process empowers and inspires your leadership team to unlock their full potential.
MASTER YOUR SKILLS IN THE
MANAGEMENT OPERATING SYSTEM (MOS)
Revolutionize your contact center operations with our interactive learning tool: Equip your teams with strategic management and Agent training, skill certification, diagnostic tools, and a systematic business process to enhance performance.
WHAT OUR LEARNERS HAVE TO SAY
SENIOR CLIENT CONTACT
"CBS's Model Is Easy To Implement, Requires Next To No Internal Technology Resources, And Has Allowed Us To Align A Common Language And Way To Manage Expectations With Regards To Collections Effectiveness. Additionally, [The] Team Are Incredibly Responsive, Supportive, And Open To Feedback That Is Unique To Our Need."
"The Call Skills Model Helps To Provide Structure And Guidance For An Agent To Have A Successful Call."
"Great Tool To Keep Our Agents Consistent In How They Approach Collections."
Spanish Courses Now Available
Learn anytime, anywhere, anyway.
CBS Academy announces its award-winning Collections Call Skills and Team Leader/Supervisor Skill courses are now available online in Spanish.
Aprende an qualiquier momento, en qualquier lugar, y de qualiquier manera.
CBS Academy anuncia que sus galardonados cursos de habilidades de llamadas de cobranza y habilidades de líder-supervisor de equipo áhora estan disponibles en linea en español.