BRIDGEFORCE

FINANCIAL LITERACY: HANDLING LIFE EVENTS

Enhancing Customer Experience | Enriching Agents | Increasing Effectiveness

Bridgeforce, a trailblazer in consumer lending operations, and CBS Academy
have joined forces to offer a universally applicable training program. Our
program equips call center agents with a profound real-life understanding of
significant life events for customers, leading to transformative customer
interactions.
With more than two decades of experience in collections and recovery, the Bridgeforce team brings extensive operational expertise. Our collaboration
integrates thought leadership, deep industry knowledge, and domain
expertise to establish a new standard in financial literacy training.
We’ve joined forces to tackle financial illiteracy by offering online, on-demand credit health education for consumers and financial literacy training for call center agents. Our training covers the financial implications of key life events, their effects on credit scores, and strategies to regain financial stability and credit health.

www.bridgeforce.com

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