BRIDGEFORCE

FINANCIAL LITERACY: HANDLING LIFE EVENTS

Enhancing Customer Experience | Enriching Agents | Increasing Effectiveness

Bridgeforce, a trailblazer in consumer lending operations, and CBS Academy
have joined forces to offer a universally applicable training program. Our
program equips call center agents with a profound real-life understanding of
significant life events for customers, leading to transformative customer
interactions.
With more than two decades of experience in collections and recovery, the Bridgeforce team brings extensive operational expertise. Our collaboration
integrates thought leadership, deep industry knowledge, and domain
expertise to establish a new standard in financial literacy training.
We’ve joined forces to tackle financial illiteracy in in call centers by creating
training modules that enhance agents’ empathy and understanding of
customer needs. Additionally, we provide communication techniques that
promote authentic responses, which strengthen customer relationships and
improve business performance.

www.bridgeforce.com

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