ELEVATING FINANCIAL LITERACY IN CUSTOMER SUPPORT AND COLLECTIONS
Join CBS Academy and Bridgeforce in revolutionizing customer support and collections through financial literacy. Our collaboration addresses the challenge of financial illiteracy, transforming every interaction into a chance for financial empowerment. With 57% of U.S. adults lacking financial literacy, our goal is to elevate understanding and trust through knowledgeable, empathetic customer interactions.
TRANSFORMATIVE TRAINING
Our unique partnership combines CBS Academy's innovative training with Bridgeforce's lending expertise to redefine customer support. We offer scenario-based learning and role-playing, changing how financial advice is communicated. This program is tailored for customer support and collections agents, aiming to deepen customer relationships through meaningful advice.
EMPOWERING AGENTS
By leveraging our combined resources and expertise, we're empowering agents to become trusted advisors in financial matters. Together, we're bridging the gap between financial literacy and effective customer support, creating a more informed and empowered customer base.
DISCOVER THE PROGRAM: VIDEO DEMOS
Explore our transformative approach through video demos that highlight our training's impact on customer interactions. For those eager to enhance their team's financial literacy and customer engagement, contact us.