Jun 16

Call Model Success

Here are some keys to Call Model Success. In order to experience enhanced results, you must enhance your call performance.  

Since 1994, we have helped clients build and sustain major improvements in call center performance, morale, and profits. We implement Best Practices and High-Performance Management for our clients.  

Actively Listen

Don’t talk over customers or assume what they will say.  Be attentive and acknowledge what you hear.


Ask the right questions at the right time

Ask questions based on the information that has been provided. Asking appropriate follow-up questions will help lead to solutions.

 Demonstrate empathy

Don’t prejudge or judge the person. Show compassion while not being overly sympathetic.

Build Trust

Trust is built through an effective give and take through the conversation. The above three steps help to build trust.