Call Model Success
Here are some keys to
Call Model Success. In order to experience enhanced results, you must enhance
your call performance.
Since 1994, we have helped clients build and sustain major improvements in call center performance, morale, and profits. We implement Best Practices and High-Performance Management for our clients.
Since 1994, we have helped clients build and sustain major improvements in call center performance, morale, and profits. We implement Best Practices and High-Performance Management for our clients.
Actively Listen
Don’t talk over customers or assume what they will say. Be attentive and acknowledge what you hear.
Ask the right questions at the right time
Ask questions based on the information that has been provided. Asking appropriate follow-up questions will help lead to solutions.
Demonstrate empathy
Don’t prejudge or judge the person. Show compassion while not being overly sympathetic.
Build Trust
Trust is built through an effective give and take through the conversation. The above three steps help to build trust.
GET HINTS AND TIPS TO HELP YOUR COMPANY SUCCEED.
SUBSCRIBE TO OUR NEWSLETTER.
Thank you!
FEATURED LINKS
GET IN TOUCH
-
PO Box 1866
Draper, UT 84020 -
[email protected]
-
+1 (801) 448 7148
COPYRIGHT © 2023
Spanish Courses Now Available
Learn anytime, anywhere, anyway.
CBS Academy announces its award-winning Collections Call Skills and Team Leader/Supervisor Skill courses are now available online in Spanish.