How Can We Help?

At CBS we help install a Management Operating System that can include operational assessments, client-specific management & agent certification, diagnostic measurements, and management processes that build high-performing sustainable collection and customer care operations.  

Our clients achieve a high-performance operating model that drives their key performance indicators. We conduct an assessment that helps to prioritize and quantify your opportunities, & tailor your solutions. We offer several training methods including our CBS Academy. This interactive platform provides access to tools to support the implementation of the Management Operating System. This learning tool will equip you and your teams with practical, strategic, management training and skill certification, collector/associate training and skill certification, diagnostic measurements, management processes, and a systematic business process for strengthening high-performance contact center operations.

How Can We Help?

Conduct CBS Assessment

For many years, clients have been amazed at the speed, thoroughness, and immediate benefit of a CBS assessment.  The assessment will prioritize and quantify your opportunities and also is the start of tailoring specific solutions for you, what we call your Management Operating System.

ID Performance Indicators  

CBS clients achieve a robust, consistent, high-performance operating model designed to drive the best possible outcome on average out of every customer contact. The identified performance indicators improve customer satisfaction, call resolution and internal culture.   

CBS Academy

This CBS Academy is a learning tool that equips you and your teams with practical, strategic, management training and skill certification, collector/associate training and skill certification, diagnostic measurements, management processes, and a systematic business process for strengthening high-performance contact center operations all through online, self-paced modules.