Active listening plays a pivotal role in our development sessions, serving as the cornerstone for the growth of our agents. 

By attentively engaging with their thoughts, concerns, and experiences, we create a space conducive to learning and development. Open-ended questions become invaluable tools, allowing us to probe deeper, assess comprehension, and pinpoint areas requiring improvement. Through this dialogue, we not only ensure a clear understanding but also identify specific areas for targeted growth. It's a two-way street where agents feel heard, fostering a sense of empowerment and trust. The insights gained from these sessions become the blueprint for personalized development plans, propelling our agents toward their professional goals. 

In essence, the art of listening, coupled with strategic questioning, forms the bedrock of a dynamic and responsive development process, nurturing a team of continuously evolving and proficient agents.