Self-assessment is a critical aspect of personal and professional growth. It enables individuals to reflect on their strengths, weaknesses, and areas for improvement. When it comes to developing agents and having coaching sessions, self-assessment can help individuals to identify their strengths as coaches and areas where they may need improvement.
Set Clear Expectations
Frequently Conduct Call Calibrations
Create a Feedback Culture
Create a feedback culture: Encourage agents to seek feedback from their supervisors and peers. This can be done through regular coaching sessions or by setting up peer review groups. This feedback can help agents identify blind spots and areas for improvement.
Remember, self-assessment is an ongoing process. It's important to set clear expectations, frequently conduct call calibration sessions, create a feedback culture, and encourage reflection. With practice and dedication, you can continue to grow and develop as a coach and help your agents reach their full potential.