EXCEED YOUR EXPECTATIONS FOR EVERY COLLECTIONS AND CUSTOMER SERVICE CALL

Drive 10% improvements in Right Party Contact value, reduce Agent attrition, and delight your customers
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TOO BUSY TO
GET BETTER?

Do you believe that training Agents, Team Leads and Directors takes more time than you can afford?
What got you here, won’t get you there

WHAT IF YOU COULD PREDICTABLY IMPROVE YOUR RESULTS?

A Management Operating System that develops your entire team will drive incremental results with each customer contact.
Managing remotely is a challenge. I can't see who is engaged and who is not. How do I conduct impactful training sessions?
Agents are order takers who don’t know how to negotiate.
Conflicting goals? How can I have a good Collections outcome and a good customer experience?
About us

COACHING BETTER SKILLS

At CBS Academy, we want to reignite you and your team to make work—and life—a little less ordinary and a whole lot better. We do it through deep expertise, online learning, in-person training and leadership mentoring in call center operations for collections, customer care and sales.
About us

CHANGE THE CONVERSATION

That’s where CBS Academy comes in. For leaders, we can turn employee churn into loyalty and commitment. For workers, we can turn burnout into a blazing sense of purpose. For customers, we can turn losses into gains.
About us

LIVE OUT LOUD

It’s time to reignite our deep expertise, online learning, in-person training and leadership mentoring in a whole new way. It’s time to change the conversation so we can make work, and life a little less ordinary—and a whole lot better.

Major Call Centers

Countries

Agents Certified in CBS Call Skills

OUR EXPERIENCE AND OUR CLIENTS SPEAK FOR US

From collections, to customer service, to sales.  We help improve your call center's performance.