Our Proprietary Material

The following is a list of materials and concepts, whether in hard copy or soft, that the current principals of CBS, CBS customers and companies doing business with CBS have relied upon and continue to rely upon as the proprietary intellectual property of CBS and its current owners.

CBS developed all listed material and concepts individually or jointly.
The items are enumerated to assist all parties in identifying and protecting the proprietary material and intellectual property of the Center for Business Solutions, Inc. The list includes material under U.S. copyright by CBS and material for which CBS asserts its legal right to protection of intellectual property. This list is not all-inclusive.
  • The CBS Call Models (Collections, Outbound Sales and Inbound Customer Care) in simplified and detailed forms
  • The CBS negotiation model and guide
  • The CBS sales model
  • The Skill Development Report (aka, The Instrument Panel) format, its concepts including “Expected Value of a Paid Hour” and “Contact Expected Value” and the underlying calculations
  • The Contact Production Report, aka the Production Report
  • All CBS development Ladder
  • The CBS development flow diagrams
  • All CBS trainer’s guides and presentation slides
  • The CBS Advanced Call Skill Read-Ahead Booklet
  • All CBS student workbooks
  • All CBS lesson plans
  • All CBS development crosswalks
  • All CBS mentoring guides and checklists
  • The skill certification programs for Advanced Call Skills, Contact Production, Report Diagnosis, and Development as outlined in charts or the Adult Learning Drill Models, entitled “Typical Flow Diagrams for ALDMs”
  • The format and specific content of CBS business proposals
  • The training slides used in the national consumer lending course, “Managing Risk and Reward”, which are under copyright by Soloman Lawrence Partners
  • The CBS Collector’s Aid
  • The CBS Lesson Plans developed as part of the “Skill Qualification Training” product
  • The Skill Qualification Training trainer guide
  • The CBS monthly skill development counseling form
  • Participant Workbooks
  • EVPH Worksheets
  • Training slides
  • The CBS Assessment Outline format and contents
  • The format and slide contents of CBS operational assessments
  • All examples of CBS client performance improvement resulting from CBS products
  • The CBS client listing
  • The CBS marketing and sales materials and chart
  • The CBS Academy online learning modules and content