ANSWERS TO THE MOST COMMON QUESTIONS

QUESTIONS AND ANSWERS

Click a tab below to see FAQs for each topic.

ABOUT CBS ACADEMY
TRAINING & COURSES
INDUSTRY RELEVANCE
CUSTOMIZATION
PRACTICAL CONSIDERATIONS

ABOUT CBS ACADEMY

What is CBS Academy’s primary mission?

CBS Academy equips organizations and individuals with the skills to excel in collections, customer service, and leadership. We bridge the gap between theory and real-world application, ensuring professionals can immediately use what they learn to deliver measurable results.

Who typically benefits from CBS Academy training?

We serve a wide range of professionals—from new hires learning foundational skills to experienced leaders refining advanced strategies. Our programs are designed for individuals in consumer finance, collections, and customer service, as well as organizations seeking to raise the performance bar across entire teams.

TRAINING & COURSES

What makes CBS Academy’s training unique?

Our training is designed with three key elements in mind:
  • Practical application – Learners practice skills in real-world scenarios..
  • Industry relevance – Content is tailored to challenges in consumer finance and customer service.
  • Measurable outcomes – Training is linked to clear performance metrics, so participants and employers see tangible improvements.

How are your programs delivered?

We offer flexible delivery: live instructor-led training, virtual sessions, and blended learning options. This ensures accessibility for organizations of all sizes and geographies while maintaining consistency in results.

Do you provide certifications?

Yes. CBS Academy issues certifications that recognize skill mastery. These certifications signal to employers and peers that participants have met rigorous training standards.

INDUSTRY RELEVANCE

How does CBS Academy stay current with industry trends?

We continuously update our courses through collaboration with industry leaders, feedback from client organizations, and analysis of evolving consumer and regulatory expectations. This ensures that training remains relevant and prepares participants for emerging challenges.

Why is professional training critical in collections and customer service today?

Customers expect more personalized, empathetic, and effective interactions. Regulations are also evolving. Professional training ensures teams not only meet compliance requirements but also create positive customer experiences that drive loyalty and performance.

CUSTOMIZATION

Can CBS Academy customize training for organizations?

Absolutely. While our core curriculum is robust, we collaborate with organizations to tailor modules that address specific business goals, customer demographics, and compliance needs.

PRACTICAL CONSIDERATIONS

How quickly can organizations see results from CBS Academy training?

Many clients report noticeable performance improvements within weeks of implementation. The combination of applied practice, immediate feedback, and focused learning accelerates results compared to traditional training approaches.

What support do learners receive outside of the classroom?

We provide post-training resources such as coaching, skills reinforcement tools, and access to ongoing learning modules. This ensures long-term retention and skill application.